TERMS AND CONDITIONS
TERM 1:
Payments and Booking Policy
To make a booking we require both an email address and a mobile phone number. This is so we may communicate important information about your appointment and to send automated reminders. We protect your privacy and will only contact you in regard to your appointment or referral. Payments are required at the time of your appointment at reception. Medicare and Private Health Fund rebates are available. Your feedback is important. You agree to provide feedback to Nutrition Architecture directly, in person or via phone or email. We agree to respond in the most appropriate manner to the best of our ability.
TERM 2
Cancellation Policy
This policy is strictly enforced and covers all services.
2.1 You may cancel or reschedule your appointment without charge, 48 working week hours (excludes weekend days) before your scheduled appointment.
2.2 Cancellations or re-schedules within 48 working week hours of your scheduled appointment will be charged 50% of the scheduled service fee.
2.3 If you do not call to cancel your appointment or do not show for your scheduled appointment, you will be charged the FULL FEE for the scheduled service.
2.4 Cancellation fees are due within 14 days. Payments made after the due date will incur a $40 administration fee and are automatically sent for debt collection.
2.5 Cancellation fees may be waived for medical emergencies with presentation of a Doctors Certificate.
2.6 Neither the Practitioners nor the Reception Staff are authorised to waive cancellation fees.
2.7 Cut-off times for arriving for your scheduled appointment are 10 minutes for a 60-minute consultation and 5 minutes for a 30-minute consultation. If you arrive prior to these cut-off times your appointment may go ahead for the full-fee, however your consultation time will be reduced. If you arrive after these cut-off times, your consultation will NOT proceed, and you must pay for the appointment in full as per the policy above.
TERM 3
Medicare Policy
3.1 Medicare rebates are available for individual consultations with a Dietitian. Patients with chronic conditions, complex care needs and eating disorders are eligible for a Medicare referral from their GP. Eligible patients may book in with a Dietitian with the following documents provided by their GP: Referral Form for Individual Allied Health Services under Medicare for patients with a Chronic Medical Condition and Complex Care needs + A GP Management Plan (GPMP) - Item 721 or Team Care Arrangement (TCA) - Item 723.
3.2 The Medicare rebate for dietetic services is $56.00 and is available for a maximum of five services per patient each calendar year. Additional services are not possible in any circumstances. For patients who meet the above criteria, the bookings and cancellation policy for Medicare rebates is as follows:
The terms laid out below are to ensure that all patients receive the finest quality service and experience. Patients must agree to the terms and conditions prior to seeing a Dietitian for an initial appointment.
When you book an appointment with a Dietitian you agree to the following policies.
3.2.1 Patients will be required to pay the full cost of all consultations and a Medicare rebate will be processed and deposited into their bank account either through HICAPS at reception or via HPOS web claiming.
3.2.2 To receive the rebate, you must have provided the Dietitian with an appropriate referral and documentation listed above. We are unable to process rebates without this paperwork.
3.2.3 Bulk Billing is no longer available.
3.2.4 Standard cancellation policy applies for all Medicare consultations. Cancellation and non-attendance fees must be paid for in full by the patient. Medicare rebates may NOT be used to cover the cost of cancellation or non-attendance fees.
TERM 4
DVA Policy
4.1 We welcome DVA referrals. DVA Health Cards (Gold Card only) are accepted as payment upon a GP referral.
4.2 DVA patients may be referred to a Dietitian under a Treatment Cycle consisting of up to 12 sessions. Each referral is valid for one year or 12 sessions, whichever ends first. The referred patient may have as many cycles as clinically indicated in a year. The referred patient may have concurrent cycles running at the same time, e.g., 1 cycle for Physiotherapy, 1 cycle for Dietetics.
4.3 The standard cancellation policy applies for all DVA cancellations. Cancellations and non-attendance fees must be paid for in full by the client. DVA eligible referrals may NOT be used to cover the cost of cancellation or non-attendance.
TERM 5
Private Health Insurance Policy
5.1 If you have Private Health Insurance, any consultation with a Dietitian is eligible for a rebate from your Fund. HICAPS facilities are available at reception. Payment of gap is required at time of appointment.
5.2 The amount you are eligible to claim from your Private Health Fund is dependant on your level of cover. You may enquire with your Private Health Fund prior to your consultation if you so wish. To determine how much you will be required to pay, provide your Fund with the cost of the consultation and the HICAPS item numbers listed as follows: First Consultation - 500; second and support consultations - 600.
5.3 You are not able to claim both Private Health Insurance and Medicare for the same appointment.
TERM 6
Couples and Families Policy
6.1 A support partner is welcome to attend all consultations. This may be helpful if you both grocery shop, cook and eat meals together. We cannot however offer assessment or bespoke nutritional care plans for both of you. There simply is not enough time to cover assessment and advice for two people within one consultation period. If your support partner wishes to have their nutritional intake assessed, they will need to make a separate appointment.
